Introduction
Welcome to Journey Joy Travel. By accessing or using our website and services, you agree to be bound by these Terms of Use. Please read them carefully before proceeding. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
Acceptance of Terms
By using the Journey Joy Travel website, you acknowledge that you have read, understood, and agree to comply with these Terms of Use, as well as our Privacy Policy and Cookies Policy. Journey Joy Travel reserves the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Use of Our Services
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Eligibility: You must be at least 18 years old or have reached the age of majority in your jurisdiction to book a tour or excursion with us, or to use our website. Minors may travel as part of a family or group booking made by a parent or legal guardian. By using our website, you confirm that you meet this requirement.
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Account Responsibility: If you create an account with Journey Joy Travel, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
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Prohibited Activities: You agree not to use our services for any unlawful purpose or in any way that could harm, disable, or impair our website. This includes, but is not limited to, transmitting viruses, engaging in fraudulent activities, providing false travel or identity information, or violating the rights of others.
Intellectual Property
All content on the Journey Joy Travel website, including text, graphics, logos, images, itineraries, and software, is the property of Journey Joy Travel or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
Bookings and Payments
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Reservations: All bookings made through Journey Joy Travel, including tours, excursions, and travel packages, are subject to availability and confirmation. We reserve the right to refuse or cancel any reservation at our discretion, including where minimum group numbers are not met or where safety conditions warrant it.
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Payment Terms: Payment must be made in accordance with the terms specified at the time of booking. All prices are subject to change without notice until a confirmed reservation is made, and may not include certain taxes, fees, or gratuities unless explicitly stated.
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Cancellations and Refunds: Cancellation and refund policies will be provided at the time of booking and may vary depending on the tour, excursion, or destination selected. Some excursions may be subject to cancellation or rescheduling due to weather, safety concerns, insufficient bookings, or circumstances beyond our control, in which case we will offer an alternative date, comparable excursion, or refund at our discretion.
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Traveler Conduct During Excursions: You agree to follow the reasonable instructions of tour guides, drivers, and local staff during any excursion. Journey Joy Travel reserves the right to remove any traveler from an excursion without refund if their conduct endangers themselves, other travelers, staff, or the public.
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Travel Documents and Health Requirements: It is your responsibility to ensure you hold any passports, visas, vaccinations, or other documentation required for your destination. Journey Joy Travel is not liable for any loss arising from your failure to obtain the necessary documentation.
Limitation of Liability
Journey Joy Travel shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services, or from your participation in any tour or excursion, except where caused by our gross negligence or willful misconduct. We make no warranties or representations about the accuracy or completeness of our website's content. Journey Joy Travel acts as an intermediary between travelers and third-party providers, such as hotels, transportation companies, and local guides, and is not liable for the acts, omissions, or negligence of these third parties.
Travel and excursion activities carry inherent risks, and by participating, you voluntarily assume these risks to the extent permitted by law. We strongly recommend that all travelers obtain comprehensive travel insurance prior to booking.
Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of Morocco. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Morocco.
Contact Information
If you have any questions about these Terms of Use, please contact us at:
Journey Joy Travel
Email: contact@journeyjoytravel.ma
Phone: +212 679 67 76 80
Address: Medina, Marrakech, Morocco